Frequently Asked Questions

Find out, what you want to know about JM Band.

When can I expect delivery?

We ship both locally and globally.
Standard products and paper wristbands with print are sent the same day, and usually arrive within 1-2 business days. Standard delivery time for other customized products is 10-18 days. Delivery time may vary depending on order size, weight, location, shipping method and other factors.

JM Band uses the following courriers:
UPS, DHL, PostNord. Please contact us, if you wish to use another carrier.

What payment methods does JM Band accept?

You can purchase our products with the following payment methods:
MasterCard
Visa
Dankort
MobilePay
GooglePay
ApplePay
EAN
Bank transfer
Through invoice

What is the return policy?

Your 100% satisfaction is important to us. We offer a 30-day return and exchange policy: If a product is damaged or was defective upon delivery - we offer 100% refund. Timing: we have a 30-day Return & Exchange Policy since the day the item was received. To be eligible for return, items must be unopened, unused, undamaged and accompanied by proof of purchase. For returns, please send an e-mail to info@jmband.dk with the subject 'Return' and include your order number, name and the reason for the return. Seller will give customer instructions on where to ship returned items. Customers are strongly advised to get proof of postage when returning items to avoid "lost packages" situations. Please note that customers are responsible for shipping costs for returned items. Once the returned item has been received and inspected, the customer will receive a confirmation email informing them of the status of the refund. If the refund is approved, it will be processed and a credit will be automatically applied to the customer's credit card or original payment method shortly after.

How do I place an order?

Just add as many items as you want to your shopping cart while browsing our store. When you want to continue with the order do so by going to the cart and clicking "checkout". Follow the instructions by giving us delivery information and choose the payment method for goods - we will send your package very soon, and you may receive it within 1-2 working days.

Do the products have an environmental impact?

We strive to minimize damage to the environment by adding many ECO-friendly alternative products. We offer sustainable alternatives in our main product categories, such as bamboo festival wristbands, recycled fabric lanyards, ocean waste plastic tokens, and many more.

We use ECO-friendly inks while printing, reuse packing materials from our suppliers and use sun energy when possible for the drying process.

Do I have to pay custom duties?

All JM Band products are shipped from Denmark.
EU countries will not be imposed customs.
For non-EU countries international taxes may be imposed depending on your country's tax policy. Customs duties vary depending on the item type. You can check the customs duties that apply from countries in the EU. The customs value consists of: the price paid for the goods, insurance costs, shipping costs. 
JM Band is not eligible to pay your custom duties.

What products does JM Band offer?

We have our own printing machines for printing on Tyvek® paper, plastic and textile wristbands as well as a unique concept of online design. We carry a few complementary products such as tickets, tokens, lanyards, keyhangers, tags, patches, and more.

Will you support my charity event?

Through the years we have supported several hundred charitable events with wristbands.

We have now decided to restrict our support to nonprofit-events associated with fundraising for
1) fighting diseases, 2) organizations supporting diabled people, 3) organizations supporting children in distress, and 4) events that have to do with natural disasters. All other types of events we normally do not support.

Sponsorship requests should be sent at least 30 days before the expected delivery date and our logo and link should be added to sponsors webpage at least 30 days before the event.

What is the history behind JM Band?

JM Band started out dealing in Velcro® Strips with text & logo that can attach to hats or may be used as wristbands.

After a customer had asked us to produce textile wristbands for admission control for an event, we discovered the “world of control wristbands” and decided to specialize in marking & admission control. That was in 1993 and since then we have supplied several millions of wristbands.

Today we are the innovative market leaders in festival wristbands, entrance tickets, race numbers, plastic tokens, and lanyards.

Why is there a start-up cost on customized products?

Due to the way production and printing of wristbands, lanyards, tokens, and tickets work, we are forced to charge a start-up fee for each change to the design.

Can you help me with the layout?

JM Band will help you with your layout if you prefer.

Simply send us an email on info@jmband.co.uk with your logo and inform us about the product, amount, and how you would like the design to look.

We will get back to you very soon with a layout. In the meanwhile, please place the order online, if you would like to speed up the production process.

can I order forthgoing numbering on products?

We offer a solution for forthgoing numbering on all our product categories:
paper wristbands, textile wristbands, silicone wristbands, tickets, plastic tokens, race numbers, ribbons, etc.

Understand how to work with JM Band.